We recognize that family and friends are an important part of a patient’s recovery, and we encourage visitation in order to provide emotional support. To ensure the safety and security of our patients and employees, we ask that the following guidelines be followed:
9:00 AM – 9:00 PM
Critical Care Units Visitation (CVICU, SICU, NICU, MICU):
Open visitation is allowed between the hours of 9:00 AM and 9:00 PM. A maximum of three (3) visitors per patient may visit at a time. NOTE: No visitors will be permitted during shift change (6:30PM and 8:00 PM).
A sleeping cot is available for one person to stay the night in the patient’s room.
Children over the age of two years old are allowed to visit patients on the general patient care floors. All children must undergo a brief screening prior to visiting a patient. Children under the age of twelve (12) are restricted from visiting patients in Critical Care Units, Surgery, Recovery Room, Psychiatry and any Procedural Areas. Children’s visits should not exceed one hour.
Contacting a Patient
Patient Information Representatives are available to assist in obtaining the patient’s room number from 7:00 a.m. - 8:00 p.m. Callers are given the option to request the patient’s direct telephone number according to their room location, or ask to be transferred to the patient’s room directly, if desired.
The hospital’s chapel is a non-denominational place for reflection. The chapel is located on the second floor (Main Lobby), across from the elevators and is open 24 hours a day, seven days a week.
Please note that there are three separate entrances to the hospital: Main Lobby of the East Building, the lobby of the West Building, and the South Building. You may validate your parking ticket in the Security Department, located in the Main Lobby of the East Building or at all nursing units for a discounted parking rate. For relatives of patients hospitalized more than (1) one week, please call the Consumer Relations Department. Please note: Valet parking is an alternative; however it is not validated nor discounted.
Guest Meal Trays
Guest trays can be provided by dialing ext. 25945, two hours prior to the desired meal. Breakfast orders should be placed the previous evening before 6:30 p.m. The cost for this service is as follows:
- Breakfast: $3
- Lunch: $5
- Dinner: $5
The cafeteria at University of Miami Hospital is located on the first floor in the West Building and is open from:
Continental Breakfast: 6:30 AM – 7:30 AM
Breakfast: 7:00 AM – 10:00 AM
Lunch: 11:00 AM – 3:30 PM
Dinner: 4:30 PM – 6:30 PM
Visitors are welcome to eat in the cafeteria during regular hours. Microwaves are available in the cafeteria for your convenience.
Our gift shop is located in the Main Lobby across from the elevators. It is open from 9:00 AM – 8 PM, Monday through Friday, and on the weekends from 10:00 AM – 7:00 PM. For your convenience, we offer flower arrangements, cards, stamps, candy and gifts, as well as magazines, and personal hygiene items. Please feel free to contact the gift shop by dialing ext. 25075.
University of Miami Hospital has security personnel and City of Miami police officers monitoring the complex. Security officers are available to assist all visitors and walk you to your car at any time. If you wish to utilize this service, please call the Security Department by dialing ext. 25622.
Vending machines stocked with snacks and beverages are located on the fifth floor. These machines are available for use 24 hours a day.
The coffee shop located in the Main Lobby next to the gift shop is open daily from 6:30 AM – 9:00 PM. Espresso, flavored coffees, sodas, pastries, light sandwiches and soups are available.
There are two ATM machines located in the West Building, on the first floor across from the Cafeteria.